Booking with Splitdyboat is quick and easy on splitdyboat.com — follow these steps:

1. Register First (Optional, but Recommended): Create an account on splitdyboat.com using your email to easily manage bookings and receive one-time passcodes.
2. Browse and Select: Choose your desired tour (e.g., island hopping or yacht sightseeing) and click the product.
3. Check Availability: Click "Book Now" & Pick your preferred date and time from the calendar—once selected, the tour automatically adds to your cart. Confirm spots and participants.
4. Review Cart and Checkout: Go to your cart, review options/add-ons, enter details, select payment (credit card, FPS, etc.), and complete payment.
5. Confirmation: Get instant email confirmation with details. Tours are finalised ~1 day before departure based on weather/conditions—check Terms and Conditions.
6. Arrive at the meeting point: Based on your reserved tour and time, please arrive at the meeting point 15–30 minutes before departure on the tour date. For the exact meeting location, please refer to the product page.

please refer to our Terms and Conditions.

Once we received your booking, we will manually review it within 1 hour. Unless you receive a cancellation notice within that hour, your booking will be automatically confirmed — no further notification will be sent, and you do not need to wait for any additional confirmation. Once your booking is confirmed, please arrive at the meeting point on time on the departure date, unless the trip is canceled due to weather, sea conditions, or other force majeure factors. If cancellation is necessary, we will notify you as early as possible and arrange a full refund or rescheduling.

Check your booking details page

1. If you register as our user before booking, you may use the email address you booked with to log in to your account on splitdyboat.com (you'll receive a one-time passcode via email).
2. Go to Orders.
3. Click on your specific booking.
4. Click Chat with us to connect directly.

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If contacting us about an existing booking, please include the following details in your inquiry to help us resolve your issue faster:

• Your full name (as provided during booking)
• Your booking reference ID (e.g., #2888)
• Activity / tour name
• Details of your request

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Contact us

Once the booking is made , you can enjoy one free rescheduling if requested at least 3 days before departure. Applications after 7 days prior will not qualify for a full refund.

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For full details on modifications, fees, or restrictions—including our Refund Policy. Please review the Terms and Conditions on splitdyboat.com.

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Generally, full refund if canceled 7+ days before departure, or due to bad weather/low group size; processed within 7 business days) — please review the Terms and Conditions on splitdyboat.com.

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If you need help, contact customer support with your booking reference ID as soon as possible for assistance. Early requests increase approval chances.

Splitdyboat Availability

Splitdyboat offers daily tours year-round, but not all itineraries operate every day due to seasonal conditions, weather, and safety factors.

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Activity that Available All Season Long

• Yacht Edition Four Sea Arches Volcano Sightseeing Tour: Runs almost every day, weather permitting, showcasing Hong Kong's UNESCO Global Geopark highlights year-round.

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Breakdown by Activity

• Standard yacht cruises and island hopping: Available daily, weather permitting.
• Snorkelling tours: Suspended during the cooling season (November to March) due to lower water temperatures; resumes April to October.
• Kayaking, Coasteering Geopark Adventures: Run daily in peak season, suspended during November to March, due to strong wind and wave conditions; resumes April to October.
• Geopark Island Hopping Tours (e.g. Flaming Red Coast / Bluff Head & Port Island routes): Available on most days with multiple daily sessions in suitable seasons; departures may be reduced or cancelled in poor weather and wave condition, as the speedboat not be able to depart on the natural island without any pier facilities.

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Final schedules are confirmed one day before departure—check your booking or Terms and Conditions on splitdyboat.com for updates.

The activity only be cancelled in following situtaion:

Severe weather: 

In the event that a Black Rainstorm Warning is issued within 2 hours prior to departure, Splitdyboat will assess the actual on-site conditions and may cancel, delay, or reschedule the activity if safety is affected. Only when we officially announce the cancellation will your activity be considered cancelled.

Where practicable, Splitdyboat will announce weather-related cancellation, delay, or rescheduling decisions at least 1 hour before departure. However, because weather conditions in Hong Kong may change rapidly, Splitdyboat reserves the final right to determine whether an itinerary should be cancelled, delayed, or rescheduled at any time for safety reasons, including situations where our forecast or on-site assessment indicates that the booked experience may be unsafe to operate. If the relevant warning signal is cancelled before departure and on-site conditions are considered safe, the activity may proceed as scheduled.

Otherwise, If there is only rain, the activity will generally proceed as scheduled. Our water activities remain safe , and all equipment is water-resistant.

We completely understand that rain can sometimes feel worrying—but here is the truth: most of our experiences take place on the open sea. Whether you are kayaking, snorkelling, coasteering, or on a yacht tour, you are going to get splashed by seawater anyway! A freshwater rain falling from the sky won't make you any wetter than the ocean already will.

In fact, rain often brings cooler temperatures, calmer winds, and smoother sea conditions—making your adventure even more refreshing and enjoyable on a hot Hong Kong day. Our equipment is professionally designed for marine environments and is fully water-resistant, so a light drizzle does not affect safety, comfort, or performance at all.

So don't let a few raindrops discourage you—your sea adventure awaits, rain or shine! 

For our pure sightseeing cruises (such as Guided Geopark Sightseeing Boat Tour), where you stay on the boat to enjoy the views without getting into the water! We provide complimentary raincoats to all sightseeing passengers, so you can stay warm, dry, and comfortable while taking in the breathtaking scenery, no matter what the sky does. For the Yacht Geopark Sightseeing Tour specifically, the yacht also has an indoor cabin area—so you can stay completely dry if you wish.

Activity Arrangements Under Thunderstorm Warning

Our company does not automatically cancel activities solely based on the issuance of a Thunderstorm Warning by the Hong Kong Observatory. Our instructors and captains will conduct a professional on-site safety assessment based on actual weather conditions at the time—including immediate wind and wave conditions, visibility, and the distance and frequency of lightning strikes—and reserve the final decision-making authority.

During the activity, if our instructors or captains determine that the weather conditions pose an immediate risk (for example, lightning or thunder occurring in close proximity), they will pause all water activities and instruct participants to return to the shore or to a safe area on the boat. Activities will only resume once the weather has been confirmed to be stable again.

Please note that no compensation or refund of any kind will be offered for any waiting time or interruption caused by the above weather-related reasons. Once the boat has departed or the activity has officially commenced, no partial or full refund will be provided—even if the activity must be interrupted or ended early due to subsequent weather changes.

However, if the activity has not yet departed and our instructors decide to cancel based on safety concerns, participants will be offered the option to reschedule or receive a full refund (please refer to our Cancellation Policy for full details).

For the full and exact terms and conditions, as well as any updates or changes, please refer to our Terms and Conditions page before making a booking.

Our company does not automatically cancel activities solely based on the issuance of a Thunderstorm Warning by the Hong Kong Observatory.

The Thunderstorm Warning issued by the Hong Kong Observatory is a short-term alert, usually given to warn that thunderstorms may affect any part of Hong Kong within the next one to a few hours. It does not mean that every area of Hong Kong is experiencing thunderstorms at the same time. In some cases, thunderstorms may be isolated or only affect specific districts; in other cases, they may be more widespread. In some situations, a Thunderstorm Warning may be issued even though no lightning is eventually recorded throughout the warning period. The warning is intended to remind the public to take precautions and stay aware of rapidly changing weather conditions.

Our instructors and captains will conduct a professional on-site safety assessment based on actual weather conditions at the time—including immediate wind and wave conditions, visibility, and the distance and frequency of lightning strikes—and reserve the final decision-making authority.

During the activity, if our instructors or captains determine that the weather conditions pose an immediate risk (for example, lightning or thunder occurring in close proximity), they will pause all water activities and instruct participants to return to the shore or to a safe area on the boat. Activities will only resume once the weather has been confirmed to be stable again.

Please note that no compensation or refund of any kind will be offered for any waiting time or interruption caused by the above weather-related reasons. Once the boat has departed or the activity has officially commenced, no partial or full refund will be provided—even if the activity must be interrupted or ended early due to subsequent weather changes.

However, if the activity has not yet departed and our instructors decide to cancel based on safety concerns, participants will be offered the option to reschedule or receive a full refund (please refer to our Cancellation Policy for full details).

For the full and exact terms and conditions, as well as any updates or changes, please refer to our Terms and Conditions page before making a booking.

Our company does not automatically cancel activities solely based on the issuance of a Rainstorm Warning by the Hong Kong Observatory.

A Rainstorm Warning is a general weather alert issued when heavy rain is expected to affect Hong Kong as a whole, but it does not necessarily mean that every destination or every district is experiencing heavy rain at the same time. In some cases, the rain may be concentrated in specific areas only, while other locations remain relatively dry.

Our tour guides, coaches, instructors and captains will conduct a professional on-site safety assessment based on the actual weather conditions at the time, including rainfall intensity, wind and wave conditions, visibility, and the overall safety of the activity area, and will reserve the final decision-making authority.

During the activity, if our instructors or captains determine that the weather conditions pose an immediate risk, they will pause all water activities and instruct participants to return to shore or to a safe area on the boat. Activities will only resume once our instructors or captains have confirmed that conditions are safe to continue.

Please note that no compensation or refund of any kind will be offered for any waiting time or interruption caused by weather-related safety precautions. Once the boat has departed or the activity has officially commenced, no partial or full refund will be provided, even if the activity must be interrupted or ended early due to subsequent weather changes.

However, if the activity has not yet departed and our instructors decide to cancel based on safety concerns, participants will be offered the option to reschedule or receive a full refund. Please refer to our Cancellation Policy for full details.

In the event that a Black Rainstorm Warning is issued within 2 hours prior to departure, Splitdyboat will assess the actual on-site conditions and may cancel, delay, or reschedule the activity if safety is affected. Only when we officially announce the cancellation will your activity be considered cancelled.

Where practicable, Splitdyboat will announce weather-related cancellation, delay, or rescheduling decisions at least 1 hour before departure. However, because weather conditions in Hong Kong may change rapidly, Splitdyboat reserves the final right to determine whether an itinerary should be cancelled, delayed, or rescheduled at any time for safety reasons, including situations where our forecast or on-site assessment indicates that the booked experience may be unsafe to operate. If the relevant warning signal is cancelled before departure and on-site conditions are considered safe, the activity may proceed as scheduled.

For the full and exact terms and conditions, as well as any updates or changes, please refer to our Terms and Conditions page before making a booking.

You are generally eligible for a refund joining Splitdyboat tours and experiences if your booking meets one of these conditions:

• If you cancel at least 7 days before departure. This is usually eligible for a full refund.
• Splitdyboat cancels the tour due to bad weather, unsafe sea conditions, or low group size. In those cases, a full refund is usually arranged.
• Extreme weather before departure, such as Typhoon Signal No. 3 or above, or a Black Rainstorm Warning, may qualify for a refund depending on the booking terms.
• Special cases, such as documented flight delay or cancellation, may be considered case by case if you contact us with proof.

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In general:

• 3 days before departure: one free rescheduling, not a refund.
• Less than 3 days before departure: non-refundable.
• No-show or late arrival: no refund.

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However, refunds are applicable to full-price products only. All discounted, promotional, or special offer activities and experiences, including but not limited to early bird offers and summer promotions, are not eligible for refunds. Such bookings may only be rescheduled, subject to availability, and cannot be refunded under any circumstances, even if the terms stated elsewhere differ.

The Refund Process

Refunds are processed immediately upon order cancellation manually by our team in our payment system, where Shopify Payments acts as the processor. However, the funds typically appear in your account within 7-10 business days, depending on your bank or payment method (e.g., credit card networks may add extra time for verification). Customers who use K-Pay to settle their payment might takes a month to get the refund.

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Key Steps

• Once eligible (per Terms and Conditions, like 7+ days before departure or weather cancellation), we cancel the order promptly.
• Shopify handles the refund transfer automatically—no manual action needed from you.
• Track status, logging in to your account at Orders on splitdyboat.com or check your payment method statement.

The information provided on this Help Center page and all associated FAQ pages (including but not limited to FAQs on: FAQs: Booking Changes ｜ FAQs: Yacht Tour｜ FAQs : Coasteering ｜ FAQs: Kayaking ｜ FAQs: Snorkelling ｜ FAQs: Cruise ｜ FAQs: Island Hopping｜ FAQs: City to Sai Kung Shuttle is provided for general information and reference purposes only. It does not form part of our terms and conditions and should not be relied upon as a substitute for them.

For the full and exact terms and conditions, as well as any updates or changes, please refer to our Terms and Conditions page before making a booking.

By proceeding to complete a booking, you acknowledge that you have read, understood, and accepted our Terms and Conditions and Disclaimer.