Booking with Splitdyboat is quick and easy on splitdyboat.com — follow these steps:

1. Register First (Optional, but Recommended): Create an account on splitdyboat.com using your email to easily manage bookings and receive one-time passcodes.
2. Browse and Select: Choose your desired tour (e.g., island hopping or yacht sightseeing) and click the product.
3. Check Availability: Click "Book Now" & Pick your preferred date and time from the calendar—once selected, the tour automatically adds to your cart. Confirm spots and participants.
4. Review Cart and Checkout: Go to your cart, review options/add-ons, enter details, select payment (credit card, FPS, etc.), and complete payment.
5. Confirmation: Get instant email confirmation with details. Tours are finalised ~1 day before departure based on weather/conditions—check Terms and Conditions.

You’ll receive your booking confirmation immediately after completing payment on our website splitdyboat.com.

***However, this confirmation does not guarantee the itinerary will proceed as planned. As outdoor tours, operations are subject to wind, wave conditions, weather, and safety factors—final status is confirmed around one day before departure.***

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How confirmations and updates work

Once you place a booking on our website, the order is received in our system right away and your spot is reserved for the selected itinerary. However, whether the trip can go ahead as scheduled depends on several factors such as weather, wave conditions, and overall safety considerations, as stated in our Terms and Conditions.

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When you will be notified

Normally, you will receive a notification about your trip status and final arrangements around one day before the departure date. If there are any changes due to weather or sea conditions, we will inform you as early as possible according to the procedures described in our Terms and Conditions.

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Our Email

admin@splitdyboat.com

Check your booking details page

1. If you register as our user before booking, you may use the email address you booked with to log in to your account on splitdyboat.com (you'll receive a one-time passcode via email).
2. Go to Orders.
3. Click on your specific booking.
4. Click Chat with us to connect directly.

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If contacting us about an existing booking, please include the following details in your inquiry to help us resolve your issue faster:

• Your full name (as provided during booking)
• Your booking reference ID (e.g., #2888)
• Activity / tour name
• Details of your request

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Contact us

Changes to orders are possible depending on availability and timing. Once confirmed, you can enjoy one free rescheduling if requested at least 3 days before departure. Applications after 7 days prior will not qualify for a full refund, but eligible changes may still apply.

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For full details on modifications, fees, or restrictions—including our Refund Policy. Please review the Terms and Conditions on splitdyboat.com.

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Generally, full refund if canceled 7+ days before departure, or due to bad weather/low group size; processed within 7 business days) — please review the Terms and Conditions on splitdyboat.com.

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If you need help, contact customer support with your booking reference ID as soon as possible for assistance. Early requests increase approval chances.

Splitdyboat Availability

Splitdyboat offers daily tours year-round, but not all itineraries operate every day due to seasonal conditions, weather, and safety factors.

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Activity that Available All Season Long

• Yacht Edition Four Sea Arches Volcano Sightseeing Tour: Runs almost every day, weather permitting, showcasing Hong Kong's UNESCO Global Geopark highlights year-round.

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Breakdown by Activity

• Standard yacht cruises and island hopping: Available daily, weather permitting.
• Snorkelling tours: Suspended during the cooling season (November to March) due to lower water temperatures; resumes April to October.
• Kayaking, Coasteering Geopark Adventures: Run daily in peak season, suspended during November to March, due to strong wind and wave conditions; resumes April to October.
• Geopark Island Hopping Tours (e.g. Flaming Red Coast / Bluff Head & Port Island routes): Available on most days with multiple daily sessions in suitable seasons; departures may be reduced or cancelled in poor weather and wave condition, as the speedboat not be able to depart on the natural island without any pier facilities.

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Final schedules are confirmed one day before departure—check your booking or Terms and Conditions on splitdyboat.com for updates.

The Refund Process

Refunds are processed immediately upon order cancellation manually by our team in our payment system, where Shopify Payments acts as the processor. However, the funds typically appear in your account within 7-10 business days, depending on your bank or payment method (e.g., credit card networks may add extra time for verification).

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Key Steps

• Once eligible (per Terms and Conditions, like 7+ days before departure or weather cancellation), we cancel the order promptly.
• Shopify handles the refund transfer automatically—no manual action needed from you.
• Track status, logging in to your account at Orders on splitdyboat.com or check your payment method statement.

Contact support via your booking page if delays exceed 10 days.