1. Safety Instructions

All boat operators have legal operating licenses issued by the Marine Department and have purchased third-party liability insurance. However, guests are responsible for their own personal and property safety during personal activities.

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2. Confirmation

We will manually confirm your booking within 24 hours. Please note that confirmation of your order does not guarantee the trip will proceed, as all tours are subject to weather and wave conditions for your safety. If you don't receive a confirmation email, reach out to our customer support in Email or WhatsApp.

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3. Refund Policy

Once the booking is confirmed, a full refund can be obtained if canceled at least 7 days before the departure date. Otherwise, only cases of adverse weather conditions or tour cancellation due to insufficient participants can obtain a full refund. Eligible refunds will be processed within 7 business days.

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4. Rescheduling Policy:

Once the order is confirmed, a full refund is not available unless a request is made at least 7 days prior to the departure date. However, customers are entitled to one free rescheduling up to 3 days before the departure date.

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5. Cancellation policy

5.1. Weather

The Observatory follows the Beaufort wind scale, which divides wind strength into thirteen levels. Level 0 represents no wind and calm seas, suitable for the use of inflatable boats. In addition, the observatory and news reports usually do not use wind force series to express wind force. They usually describe wind force in terms such as light to moderate, moderate to strong, and strong to strong.
Slight: refers to winds of level 1-2, calm sea surface, light wind, and average wind speed of 4-6 knots/hours

Moderate: refers to winds of level 3-4, with few waves on the sea surface, and white- headed waves may be seen, and the average wind speed is 13-16 knots/hour.  
Strong: refer to winds of level 6-7, white-headed waves appear on the sea surface, the average wind speed is 22-33 knots/hour, and the wind force is equivalent to the No. 3 wind signal.

 
Generally, water activities can be carried out in winds below level 3-4, but please note that you must have relevant water sports experience and skills before the wind is gentle. When winds reach fresh and strong levels, water activities should be cancelled.

If the Hong Kong Observatory issues a typhoon signal No. 1 or above, a red or black rainstorm warning, and easterly winds of Category 3 to 4 or above two hours before departure, the water sports activities, including kayaking, snorkeling coasteering or island hopping will be cancelled, and you can reschedule your departure or request a full refund.
 
However, boat sightseeing tour will only be cancelled when the Hong Kong Observatory issues a typhoon signal No. 3 or above, a red or black rainstorm warning, and easterly winds of Category 3 to 4 or above two hours before departure, and you can reschedule your departure or request a full refund.

All cancellation announcements due to weather conditions will be conducted 1 hour before the departure time.

*** Splitdyboat reserves the right to make the final decision on whether to reschedule or cancel due to safety reasons as we place your safety above everything else on the tour.***

5.2. Insufficient participants.

If the minimum number of participants is not met, Splitdyboat will notify you within 24 hours and arrange for either:

●Full refund

●Rescheduling 

●Transfer to another tour

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6. Children under 13 years old Must be Accompanied by an Adult

Adults are responsible for overseeing the children's participation and ensuring they follow safety guidelines. This requirement not only enhances safety but also fosters family bonding and shared memories. Thank you for your cooperation in keeping our environment safe!

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7. Eligibility Criteria and Health Considerations

Not recommended for those who are pregnant, have heart disease, have poor health, or have sports injuries, especially knee/ankle/neck injuries, to engage in any water or high-risk activities.

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8. Not Guarantee to Cross through Sea Arches & Sea Strait

The speedboat cave passing section is not a mandatory part of the Geopark four sea arches volcano sightseeing tour (which means using a speedboat to sail through the gorge between Po Pin Chau and Fa Shan, as well as other sea caves in the itinerary) Based on the wind direction on the day and the professional judgment of the boat operator, this experience is not guaranteed for every itinerary. Safety is our first priority.

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9. Travel Route Shift

If the customer and the boat operator negotiate to change the location, all changes in the itinerary have nothing to do with Splitdy Boat Company.
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10. Basic Terms and Registration Instructions

Participants must provide correct contact information. After the event registration is confirmed, participants will receive an event confirmation text message via WhatsApp/ WeChat. The confirmation text message will be sent based on the contact information provided by the participant, so please pay attention. Please ensure that the phone number provided during registration can receive WhatsApp/WeChat messages.

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11. Please be On Time

Customers are requested to arrive at the meeting location on time at the meeting time notified by Whatsapp (usually 15 minutes before departure). Latecomers will not be kept waiting.
 
If customers fail to arrive at the meeting point on time, they will be deemed to have voluntarily given up their right to board the ship and no refund will be given.

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12. If you are Prone to Seasickness ...

The activity is held on a boat. If participants are prone to seasickness or feel uncomfortable, please bring your own medicine. The organizer will not provide any medication to any participant.

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13. Please Listen to our Tour Guide's Instructions

Participants are not allowed to leave the group without permission under any circumstances.

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14. Please Take Care of your own Belongings

Please do not bring valuables to participate in this event. The organizer does not assume any responsibility or liability for any loss or damage of any kind to any person.

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15. About Life Jacket

Participants may request a standard life jacket or buoyancy aid to wear during the activity for safety reasons, but it is not compulsory.

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16. What to Wear

Participants are asked to wear light clothing and bring their own changes of clothing, drinking water, hats, sun protection products, and mosquito repellents.

There is a chance that you will get wet due to the waves during the activity.

Please wear windproof and waterproof clothing according to your personal needs.

Avoid wearing belts that can easily loosen items.

All event schedules or contents are subject to change without prior notice.

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17. The Usage of Photos and Videos during the Tour

The organizer and the tour guide may take photos or videos of participants during the event for promotion or recording purposes; participants of the event may also have the opportunity to review the content captured during the event.

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18.Direct Marketing in WhatsApp or Email

We will take all practicable steps to destroy your personal data within a reasonable period after the event date. However, if you do not object to the use of your personal data in direct marketing, we can continue to retain and use your personal data (mainly your name and contact details) to directly market products, services, and activities to you until you feel free to do so at any time. Opt out of direct marketing.

19. Actual Arrangement of the Departure is Subject to Change

The order of pictures / itinerary is for reference only. The actual arrangement is subject to the situation on the day of departure and is subject to change without prior notice. We may encounter force majeure factors such as sudden change in wave condition.

*** Splitdy Boat Company reserves the right to make all final decisions. ***

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General Terms and Conditions for Yacht Activities

1. Safety and Conduct

Passengers must follow all safety instructions given by the crew and guides. Life jackets must be worn when required. Unsafe behavior or intoxication may result in removal from the yacht without refund.

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2. Weather and Conditions

Yacht activities are also subject to weather and sea conditions. The operator reserves the right to alter, postpone, or cancel trips for safety reasons. Full refunds are given for cancellations of tours due to adverse weather.

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3. Liability

The operator is not liable for personal injury, loss, or damage to personal belongings. Passengers participate at their own risk.

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4. Age and Health Requirements

Participants should be in good health. Children under a certain age may require adult supervision. Pregnant women and persons with certain medical conditions are not recommended to disembark on the yacht.

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5. Equipment Use

Although proper instruction and coach guidance will be provided, use of equipment (e.g., snorkelling gear, kayaks) is at the participant’s own risk.

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6. Changes to Itinerary

The itinerary may be modified due to operational or environmental factors without prior notice.

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7. Property Care and Damage

Passengers are required to treat the yacht and all onboard equipment with care. Any damage, whether accidental or due to negligence or misuse, may result in the passenger being held financially responsible for the cost of repairs or replacement.

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Contact Us

For enquiries, WhatsApp: (852) 9229-5167

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***Information is subject to change without prior notice***