ทัวร์โคสเตอริงภูเขาไฟซุ้มประตูทะเลคู่จีโอพาร์ค

The tour program that I originally booked was unilaterally changed by your company without any prior notification, explanation, or consent from me. As a customer, I believe I have the right to be informed of any material changes to the service I purchased and to decide whether I wish to accept such changes. By failing to provide advance notice, your company effectively deprived me of my right to make an informed choice.

What is even more disappointing is that no compensation or remedial action was proactively offered by your company. The issue was only discussed after I personally raised a complaint. Furthermore, the only solution presented was a refund of the price difference between the original and substituted programs. No consideration was given to the inconvenience, disappointment, and disruption caused to me and my family as a result of your actions.

If the originally advertised tour was not going to operate as scheduled, appropriate measures should have been taken to prevent customers from booking it through the application in the first place. However, your company failed to do so and continued accepting reservations for a service that apparently could not be delivered.

As I was traveling with my children and had no practical alternative available at that time, I was placed in a situation where I had little choice but to participate in a tour that I neither selected nor wanted. This significantly affected our travel experience and caused unnecessary frustration during our family trip.

I find it unacceptable that such a fundamental change to a booked service was made without prior notice and that the company failed to take responsibility beyond offering a refund of the fare difference. This approach demonstrates a lack of respect for customers and falls far short of reasonable service standards and consumer expectations.

Given the circumstances, I am seriously considering filing a formal complaint with the Consumer Council and other relevant consumer protection authorities regarding your company's handling of this matter.

Great!

非常好玩 好嘅體驗

Nice try

Great great 👍